Returns Policy
To return your item has never been easier! At Bumps’n’Babies we offer a 14 day return policy which enables you to return your unwanted items. All items must be in a resalable condition, which includes original packaging, including tags and must be unused and undamaged.
Please note that items which are unwanted will be returned at a cost to yourself.
We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc, you may require it on the event of a claim with your carrier.
Faulty Items
All items purchased through Bumps’n’Babies come with a warranty to protect you from any manufacturing faults that may occur.
If you have a manufacturing fault with your item within 30 days of purchase we will refund or replace the item for you – Exclusions, terms and conditions apply.
Items after 30 days of purchase will be covered under a manufacturer’s warranty and we will strive to ensure we rectify the fault accordingly. To find out the length of your warranty please get in touch or consult your instruction manual. If you have a fault, please get in touch with our Customer Service Team at returns@bumpsnbabies.net
We may request some images or a short video of the fault to be able to assist you to the best of our ability. From time to time we may request we collect the items from you, in this instance all costs will be covered by ourselves. Items will need to be packaged for travel.
The manufacturer’s warranty only covers against manufacturing faults and does not cover the following:
- Normal wear and tear
- Misuse such as, but not limited to, improper storage and product care
- Maintenance and use other than that indicated in the user guide
- Failure to follow the instructions in the user guide
- Abuse, neglect, carelessness or accident
- Modification or alteration of the product
- Air transportation or freight damage
- Damage to tyres such as holes, punctures or tears
- Mounting or installation of third-party products such as buggy boards that are not recommended by the manufacturer
Please note, that while this list is inclusive, it is not exhaustive.
Incorrect Items
We’re really sorry if you have received your item incorrectly. Please get in touch with our Customer Service Team who will be able to assist in getting the correct item to yourself, they are contactable at service@bumpsnbabies.net
When Will You Get a Refund
It may take up to 14 working days for your refund to be processed, this is from the date the item was returned. Your refund will be processed back to the account from which the item was initially purchased from.
What if you Want to Change or Cancel the Order?
If you wish to change or cancel your order, please get in touch by emailing us at sales@bumpsnbabies.net . We aim to respond to your email within 24 hours. Please include your order number and address to help us deal with your query as quickly as possible. Please note that if we have already dispatched your item our standard returns process will apply, and charges will be incurred for refused deliveries.